The Importance of Soft Skills in The Improvement of The Work of Employees in Healthcare Institutions

Abstract

Unlike hard, basic skills that are already learned, soft skills are similar to emotions or represent an insight that allows people to "read" others. These skills are harder to learn, at least in a traditional classroom and are much more difficult to measure and rate. Soft socializing skills include adaptability, attitude, communication, creative thinking, work ethic, teamwork, networking, decision making, positivity, time management, motivation, flexibility, problem solving, critical thinking and conflict resolution. Healthcare workers that are in constant contact with people - patientsshould possess a variety of the aforementioned soft socialization skills as most of the patients are in poor health condition and often frightened, stressed and confused, so healthcare worker needs to know to respond appropriately to the patient's needs, which is a key part of maintaining health. Healthcare workers are also in constant contact with other healthcare workers so they need to behave with them appropriately in order to have more successful work and better medical care. This scientific paper includes research for the importance of soft skills in the improvement of the work of healthcare workers. Thanks to survey responses, it can be concluded that the majority of healthcare workers believe that soft socializing skills are just as important as firm basic skills for delivering good health care.