The Influence of Hospital Service Factors, Quality of Hospitals, And Quality of Medical Personnel on Patients Intentions for Treatment in Singapore for Hospital Policies in Indonesia and Hospitals in Singapore with International Standards

Abstract

Health is a community need. Competition for health services by hospitals, especially private ones, both in Indonesia and abroad, has even become a promising business at this time. Hospital services and professional medical personnel in Singapore have increased every year following the development of health problems and medical technology. This has led Singapore Hospitals to implement promotion of care for Indonesian patients and an increase in Indonesian patients who receive recommendations for treatment in Singapore. The causative factor is the patient's perception of hospital services, the quality of the hospital, and the quality of medical personnel. The results showed that the perception of hospital services was not the cause for a person to go to Singapore for treatment, but the determining factors were hospital services, hospital quality and quality of medical personnel.